![]() The Amazon Chime app, however, is not yet on the radar of many companies, he said. Amazon has stepped up efforts to penetrate the enterprise market in recent years, including with the release of the contact center platform Amazon Connect.Īlexa for Business, an enterprise version of the vendor's popular AI voice assistant, has the potential to gain traction in the enterprise market, said Wayne Kurtzman, analyst at IDC. Launched in February 2017, Amazon Chime is still playing catch-up with more established online meetings platforms. Amazon Chime app trails rivals as AWS seeks greater share of collaboration market "I see these largely as incremental improvements that allow Amazon to better compete with the likes of Zoom, BlueJeans, GoToMeeting, Cisco Webex, etc.," said Irwin Lazar, analyst at Nemertes Research, based in Mokena, Ill.īusinesses expect all online meetings platforms to support in-browser video conferencing at this point, while single sign-on is a must-have feature for many large organizations, Lazar said. While all major browsers support messaging and most non-video meeting features, Chrome is the only internet client that supports Chime video conferencing. Last month, AWS made it possible to conduct a Chime video meeting in Google Chrome. Okta's platform consolidates the username and password information of an organization's apps so that users only have to remember one set of sign-on credentials. The feature will simplify the process of connecting to meeting audio for attendees who are away from their desks.ĪWS also recently announced it would integrate the Amazon Chime app with the software of Okta, a leading single sign-on vendor. Via: SIP/2.0/UDP 10.0.160.204 received=10.0.160.AWS added a dial-out function to the Amazon Chime app this week so that users can program the app to call a phone number at the start of a meeting. This header is delivered to the Asterisk PBX and can be seen here (output trimmed for clarity): INVITE SIP/2.0 When the call is made from the CallControl Lambda, the meetingId is included in the User-to-User SIP header. In this demo, an Asterisk PBX is optionally deployed to EC2 and configured with an Amazon Chime Voice Connector and associated phone number. If the number dialed from the client is on an Amazon Chime Voice Connector, this call can be delivered with additional information included. JoinToken actions = break Optional - Connecting to a SIP PBXĪs part of the deployment, an Asterisk PBX can be created along with an Amazon Chime Voice Connector. log ( 'CALL ANSWERED' ) var currentCall = await getCaller ( event. "SignalingUrl": "wss://signal.m3./control/7e87ac0a-26cd-45a8-aec4-b310b9d50706 ",Īdditionally, the attendee information can be seen from the AWS CLI with:Īws chime list-attendees -meeting-id 7e87ac0a-26cd-45a8-aec4-b310b9d50706Ĭonsole. ![]() Alternatively, a phone can be registered to this PBX and used to answer the call. If this phone number is dialed from the React client, a call will be made to the Asterisk PBX where it will be answered and audio echoed back. ![]() Optionally, you can include a configured Amazon Chime Voice Connector and Asterisk PBX along with an associated phone number. For the purpose of this demo, it is simply connecting the Amazon Chime SDK Meeting to a phone number. This SIP media action will control the outbound call and can be enhanced with additional actions. ![]() Once the meeting has been created, the AWS Lambda will create an outbound call from the SIP media application to the requested phone number. This client can be found in the site directory and will use an Amazon API Gateway with AWS Amplify to make AWS SDK API calls to create the meeting, create attendees, and create the SIP media application call. This demo uses a simple React based web client to create an Amazon Chime SDK meeting. Everything required to use this demo is included in the AWS Cloud Development Kit (AWS CDK) deployment. This starter project combines three Amazon Chime SDK components to create a demo to connect a customer using Amazon Chime SDK Meetings with an agent using a standard SIP based PBX. Amazon Chime Click-To-Call Starter Project Overview
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