If the problem persists after following the above troubleshooting guidelines, please contact the authorized Samsung service center nearest you. Try giving your T7 (T7 Touch) a short break and trying again. This allows the T7 (T7 Touch) to automatically slow down to allow itself time to cool when it reaches the DTG temperature threshold, enhancing safety and reliability by preventing the product from getting too hot. The T7 (T7 Touch) is designed to smartly activate the DTG (Dynamic Thermal Guard) temperature function if it remains in use for a long time without pause. This is because the internal resistance and maximum allowable current can vary depending on which type of cable you are using. If you are using a cable other than the one included in the product packaging, your T7 (T7 Touch) may not be performing optimally. If this is the case, your USB 3.2 Gen 1 Port could be causing a bottleneck and affecting the performance of your T7 (T7 Touch). Your PC's USB Type C Port may only support USB 3.2 Gen 1 (same as USB 3.0 and USB 3.1 Gen 1), and not support USB 3.2 Gen 2. Please see below for possible causes (and solutions) for if you think your T7 (T7 Touch) is taking too long to transfer data: However, transfer speeds may vary depending on the user‘s PC environment and the type of data being transferred. The maximum transfer speed that can be achieved by the T7 (T7 Touch) is 1,050MB/s on a PC that supports USB 3.2 Gen2 and UASP mode.
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